Frequently Asked Questions

Can I cancel or edit my order after I've placed it?

Sign in to the website and open your dashboard. For an eligible unconfirmed order, choose Edit Order, update your preferred dates, cities or center preference, then save. The website shows the allowed dates and available editing options.

• You can edit your order directly from your dashboard by clicking the Edit Order button next to your order.
• Order edits can be made at any time before our system successfully finds and books an exam seat for you.
• Once our system finds and books an exam seat based on your order criteria, you will be unable to modify the booking through our service. However, you may be able to edit your scheduled exam directly on the Prometric website, subject to their terms and conditions.

• You may request to cancel your order at anytime. To request a cancellation, please contact us via WhatsApp or email .
• Once a cancellation request is received and approved, you will receive a partial refund of the exam fee only. The service fee is non-refundable.
• No cancellations are allowed once the service has successfully booked an exam seat for you.

How do I track the status of my order?

Log in to your account and head to the Dashboard, you will find Order Details button next to each order. Click on it to see the real-time status of your order, including searching, completed, or failed order status.

I think there's an error with my order. What should I do?

If you encounter any issues or believe there's an error with your order, please contact our support team immediately. We're here to help! You can reach us at WhatsApp or email . Please provide your order details so we can assist you efficiently.

What is your refund policy?

We offer two types of refunds:

• Full Refund (Service Fee + Exam Fee): Issued automatically if our service is unable to find an available exam seat within the date range and locations specified in your original order.
• Partial Refund (Exam Fee Only): Issued for approved cancellations. The service fee is non-refundable.

Once our service has successfully found and scheduled an exam seat for you, no cancellations or refunds are possible.

Refunds are processed within 14–30 business days and credited to your original payment method.

When will my refund be processed?

Refunds are processed within 14–30 business days and credited to your original payment method.

What payment methods do you accept?

We currently accept Mada, Visa, and Mastercard.

I couldn't find the answer to my question here, what should I do?

No problem! Our support team is here to help. Please contact us via WhatsApp or email , and we'll be happy to assist you.